Messaging is the preferred channel of communication for customer service and it’s here to stay. Hotels that have been quick to adopt a guest messaging solution have had a huge advantage over their competition - it really makes a difference. From higher rates of engagement, to improved TripAdvisor rankings, find out how Whistle has been driving Customer Service and Hotel Optimization more than any other provider.
Automation and Artificial Intelligence (AI)
Can your messaging provider automate, quite like this? From a 100% customizable and automated outreach tools, to automating your entire guest management workflow, Whistle makes it easy. You can consistently deliver high-quality, personalized customer service, all the while improving your operational efficiency and reducing costs. Looking to automate responses? No problem! With our automated workflow, you can set automatic responses to questions, and you can even notify departments or dispatch tasks.
Analytics
Work smarter every day using Whistle’s rich analytics and reporting. We make it easy for you to understand which departments are underperforming, and which departments guests are most happy about. Using our Issue Identifier and Unhappy Guest Alerts, managers know exactly when guests have issues and in which departments.
Our categorization-focused breakdown shows you what your guests are saying at any given time, and in which category of your hotel. Hoteliers are using this information to find trends and uncover new business opportunities for their hotel on a daily basis.
Opt-In and Consent Collection
Whistle has created an industry leading Opt-In Engine for all hotels. As the landscape across messaging and regulations continues to evolve, we felt it was necessary to provide hotels with an added layer of liability control. Our automated consent collection properly records consent/opt-in from your guests, and automatically blocks messages to guests who have chosen to opt-out.
Team Collaboration
In a fast-paced digital era, Whistle provides the tools necessary to keep your team engaged. With our team collaboration tools, your hotel can reduce its reliance on radios and internal emails. Whether you are at your desk or on-the-go, Whistle makes it easy to stay connected with your hotel.
With a variety of Guest Messaging options available, make sure your hotel has chosen the right tool for your needs. Schedule a demo with Whistle today and see why hundreds of hotels around the world are making the switch!